Refund Policy

Refund Policy

At inkker, we value your satisfaction with our services. This refund policy outlines our procedures and guidelines for refunds on our platform.

1. Subscription Payments

All payments and subscriptions on inkker are processed through Paddle, our official payment processor. Our refund policy aligns with Paddle's refund procedures:

  • Subscription payments are generally non-refundable once processed
  • We may consider partial refunds for valid cases at our discretion
  • Refund requests should be submitted within 14 days of purchase
  • Annual subscriptions may be eligible for prorated refunds if canceled early

2. How to Request a Refund

If you wish to request a refund for your subscription:

  • Contact our support team at [email protected]
  • Include your account details and order/transaction number
  • Explain the reason for your refund request
  • Allow up to 7 business days for our team to review your request

3. Approved Refunds

If your refund request is approved:

  • The refund will be processed through Paddle to your original payment method
  • Processing time may take 5-10 business days depending on your payment provider
  • You will receive a confirmation email once the refund is processed

4. Verification Badge Purchases

Please note that purchases for verification badges have special conditions:

  • Verification badge purchases are non-refundable once the badge is applied to your profile
  • If your verification application is rejected, you will receive a full refund
  • If your verification badge is revoked due to policy violations, no refund will be provided

5. Paddle Payment Processing

As we use Paddle as our payment processor:

  • All payment disputes may involve Paddle's dispute resolution process
  • Some subscription transactions may appear as "Paddle.com" on your bank statement
  • Paddle's terms of service and refund policies also apply to your purchase
  • For detailed information, you can review Paddle's Terms of Service

6. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

7. Contact Us

If you have any questions about our refund policy, please contact us at [email protected]